I also prefer to comment on the excellent service AA provides to the handicapped. I am 84 a long time previous and now require wheelchair assistance for getting about while in the airports. I was stunned and delighted at the assistance I been given, and likewise for the attitudes of your people who assisted me While using the wheelchair assist, and likewise the drivers of the handicap carts in Charlotte airport. They were all so helpful and very friendly also.
No gate manager on scene. However not telling the gang in the gate a detail. When. I asked was told the flight experienced boarded but not taken off. But no rationalization regarding why. It’s not a climate matter plus the flight has long been recreated.
We have already been frequent flyer customers for over 30 many years, and one of many sights for us to continue along with your services would be the perks you provide to us and The great service We've got generally experienced in so many journeys with AA. On Jan 29 2015, I termed AA en Español to make preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A nice Woman Ana Maria helped me with all the paper work And that i did buy all the extra bills with my Town Credit Card foe my spouse and myself and Ana Maria instructed me that I will receive affirmation on my e mail, and gave me around the cellular phone our two locator data. Well, now Once i termed again since we did not get the data on my email, we were being educated to our surprise that only my husband experienced reservation and there was practically nothing on record for myself!
Once i arrived in Newark, AA knowledgeable me that the ticket agent experienced failed to “scan†my bag, and Subsequently, even at 7:00 p.m., they could not set up for my bag to have on another flight to Newark that night.
There is no American Airlines client service e mail address stated around the official Site, nevertheless There's a form you may post by means of the web site that sends your information to The client relations Section. You'll be able to obtain the e-mail form listed here: .
Every so often you find someone who certainly do The task They're compensated to try and do. I not only found a single , I discovered many at American Airlines .While traveling 01/twenty five/16 from St. Louis Mo. to Ft Lauderdale I remaining my black canvas Ralph Lauren polo keep on at the gate, I wasn't allowed from the plane to retrieve it since the door was shut and also the jetway removed.
I flew from Orlando to Dallas to Las Vegas yesterday and when I got house and unpacked, I discovered one of my merchandise was lacking from among my checked bags.It had been a shaving kit that was inside a zippered pocket on the skin of a bag. I identified as client service in Las Vegas and was instructed there's nothing they are able to do.
Obtaining just concluded (3/18) a flight from Miami Airport to Philadelphia, we observed which the service during the Miami Airport with the American Airline people wasn't in line with successful or Experienced service. We got incorrect Instructions to our check-in location, nevertheless once we experienced to obtain in line to get a security Look at. We were despatched to the wrong spot for that operate.
Just after studying Many of these assessments I am extremely let down AA isn't going to employ new administration. I had a challenge with leaving our iPad around the aircraft. Once i went back again towards the gate no-one would make an effort to go back to the airplane and check.
My spouse and I flew from Palm Springs to Ft. Myers Florida, within the return excursion, flight 2233 from Dallas, my husband Rick Barnes was Reduce incredibly badly by a thing within the seat when he set our luggage within the overhead compartment. We called the Hostess and even though blood was gushing out in the wound, he was specified a band assist to deal with the 5 inch gash in his leg. We were being advised that after Everybody boarded, the hostess would return with the first help kit and would have to produce a report.
On Dec. fifth my spouse, Tamar and buddies Keith and Janet Burd And that i were coming back from a 7 day cruise on Superstar Cruise Strains. We ended up scheduled to return from Miami to Louisville, KY by means of Charlotte on American flight 2448 at 1:00 P.M.The flight was delayed and we were susceptible to missing our connecting flight away from Charlotte. The ticket agent certain us that we would have lots of time to help make the connection in Charlotte. Properly, the flight bought afterwards and later as well as the ticket agent then informed us that we would have to make any connecting flight adjustments in Charlotte. After the plane eventually arrived and all travellers boarded, there was another hold off on account of mechanical troubles. Then, the flight was cancelled and we have been explained to to return on the gate where by an agent would rebook us. Alright so…..a hundred and fifty travellers with 1 agent !
Recent flight from Austin to Ft Myers on which I had asked for wheelchair aid didn't deliver any jetway assistance and Totally absolutely nothing in Ft Myers from plane this to baggage claim and NOONE to inquire.
i needed to be in chicago at the aforementioned time ten:03pm and so i contacted A further Airways (Virgin) who had a flight leaving san francisco at 4pm arriving in chicago at ten:15pm and booked a return flight back. i want a refund for the whole return flight along with the booked most well-liked seat of 16F
Once we finally obtained an e mail reaction from American Airlines, the total reaction time was around 1 hour. Though we waited an hour, we did get multiple responses to our Preliminary issue: